terms and conditions (T&C'S)
Our Terms and Conditions
1. General Conditions:
All wheels and associated work are accepted on the understanding that refurbishment is carried out using industry-standard processes. Due to the nature of cast and forged aluminium alloys, results may vary depending on previous repairs, corrosion, casting quality, and structural condition. We reserve the right to refuse or halt work on any wheel that is deemed unsafe, unsuitable for repair, or where hidden defects are discovered during preparation.
2. Customer Property and Vehicle Contents
We accept no liability for loss of or damage to personal items left in vehicles, unless caused by our negligence. Customers are advised to remove all loose items prior to drop-off. Locking wheel nut keys and any required OEM tools must be supplied with the vehicle. Failure to provide required removal tools may result in additional charges/delay or refusal of service.
3. Payment & Ownership
All wheels and goods remain the property of Letchworth Diamond Wheels until full payment has been received. Wheels will not be released until payment is complete. Wheels left uncollected for more than one month may be disposed of or sold to recover costs, unless prior arrangements have been made. Credit accounts, where offered, are subject to approval and may be withdrawn at our discretion. Payment terms must be strictly adhered to. Failure to comply may result in suspension of credit facilities and may incur interest charges at 8% above the Bank of England base rate on overdue balances.
4. Turnaround Times & Liability
We aim to complete work within estimated timeframes; however, delays may occur due to unforeseen issues such as structural damage, corrosion, or additional repair requirements. We are not liable for any indirect costs incurred due to delays, including but not limited to vehicle hire, loss of use, or inconvenience. Any issues relating to completed work must be reported within 72 hours of collection. We reserve the right to inspect and attempt rectification in the first instance. Refunds or credit will only be considered where a reasonable resolution cannot be achieved.
Service Specific T&C's
5. Single Colour Powder Coating
Provides a durable, uniform finish suitable for most wheel types.
Heavily corroded or previously repaired wheels may retain minor surface imperfections after coating.
Subsurface casting defects, porosity, or previous contamination may affect final finish quality.
While all preparation steps are followed, we cannot guarantee a factory-perfect cosmetic result on compromised wheels.
6. Diamond Cut Finishes
Diamond cutting removes a fine layer of aluminium from the wheel face to achieve a machined finish.
The achievable finish depends on prior refurbishment history, corrosion depth, and remaining material thickness.
Wheels will not be excessively machined to remove deep damage, as this may compromise structural integrity.
Previously repaired or heavily corroded wheels may not achieve a factory-original appearance.
Diamond cut finishes are more susceptible to oxidation and corrosion over time compared to painted finishes.
7. Crack Repairs (Welding)
We repair hairline cracks only, up to a maximum of 2 cracks per wheel as standard.
Wheels with 3 cracks may be accepted strictly at our discretion, subject to inspection and crack location.
Branched, spreading, or multi-directional cracks are not repairable by us and will require wheel replacement.
Cracks located in spokes, hub areas, or other primary structural zones may be refused regardless of quantity.
Additional cracks may be discovered during preparation; if this exceeds safe repair limits, work will be halted.
Welding restores usability but does not return the wheel to original factory strength or condition.
8. Wheel Straightening
Buckled wheels are assessed and straightened to within acceptable tolerances for safe road use.
Severely damaged wheels may not be fully correctable or may be deemed unsuitable for repair.
Straightening does not eliminate all long-term structural risk, particularly on previously damaged wheels.
We do not guarantee restoration to original factory geometry where structural deformation is excessive.
9. Split Rims & Special Wheels
We do not generally refurbish split rims or steel wheels.
Where split rims are accepted, additional conditions apply due to their construction complexity.
Decorative bolts may not be structural; their condition cannot always be confirmed until inspection.
Some bolts may be plastic or non-serviceable and may require drilling for refurbishment. Replacement bolts are chargeable.
Any additional repair requirements identified during inspection or dismantling will be quoted before proceeding.
10. Additional Work & Condition Changes
Where unforeseen issues are identified during preparation (including corrosion, hidden cracks, or previous poor repairs), we will contact the customer before proceeding with additional work or revised pricing. If a wheel is deemed unsafe or unsuitable for refurbishment during the process, work may be stopped and the wheel returned in its current condition.
Final Notes
12. All refurbishment work is carried out with reasonable care and skill. However, due to the nature of aluminium alloys and prior wheel history, refurbishment outcomes may vary. By leaving wheels with us, the customer accepts the inherent limitations of refurbishment work and the conditions outlined above.
